Contact Center

Cloud contact center solution for enterprises

Say good bye to slow and outdated legacy contact center solutions. Transition to a cloud-based contact center set up to deliver a fast, scalable,

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Our Globally 20K+ Clients.

Built For Indian Telecom Regulations

No Workarounds. No Compliance Risk.

DoT & TRAI Compliant

Calling Infrastructure Aligned With Indian Telecom Regulations. Infrastructure Aligned

Built-In DNC Management

DNC Scrubbing Applied Before Every Campaign Run. DNC Scrubbing Applied Before Every Campaign Run.

Recording With Consent

Automated Consent Announcements On Every Recorded Call.

India-Based Data Reside

All Call Data Stored Within Indian Data Centres. All Call Data Stored Within Indian Data Centres.

Why Choose Ameyo By Sendgun As Your Cloud Contact Center Solution?

Setting Up A Cloud Contact Center Takes Minutes, Not Months. Connect Your Existing Channels,

Reliable Cloud Network With 99.99% Uptime

Get Top-Notch Connectivity With Exotel's Solution, Backup Routes, And Flexible Infrastructure, Ensuring 99.99% Uptime For Over 40 Million Daily Calls, Far Surpassing Traditional Providers.

High Data Privacy & Security

Protect Your Business And Data From Security Breaches By Implementing Enterprise-Level Security Measures Compliant With ISO 27001, ISO 27018, PCI-DSS, VAPT, And GDPR Standards.

100% Compliant Virtual Telecom Operator

Experience India's Only ULVNO-Licensed Operator, Exotel, For A Versatile, Cost-Effective, And Compliant Internet Calling Solution, Offering Cloud-Based Software, Infrastructure, Bots And More.

Round-The-Clock Infra Monitoring

A Dedicated Team Constantly Monitors The Infrastructure To Ensure Your Business Operations Remain Uninterrupted.

Single vendor. Single SLA

Say Goodbye To Third-Party Vendors. All Your Communication Channels, Including WhatsApp, Voice, SMS, Bots, And Email, Are Covered Under One Agreement.

Endless possibilities with quick integration

Enhance your communication seamlessly across all your preferred applications using both pre-built and customized plugins integrated with CRM, Helpdesk, and other custom apps.

Why Do You Need A Cloud Contact Center Solution?

Agent working on a laptop with a cloud

Whether The Customer Contacts You On Twitter Or Through The Toll-Free Number, They Can Have Continuity Of The Conversation. This Makes It Easier For Agents To Resolve Queries And For Customers To Get Them Resolved.

Agents get a single, unified view of every customer conversation, so they spend less time switching tools and more time resolving queries. Smart routing and ready context help them handle more contacts with less effort.

Track calls, chats and agent performance in real time from one dashboard. Spot trends, measure customer satisfaction and make decisions backed by complete, up-to-date data.

Add or remove agents and channels at the click of a button. Handle seasonal spikes without buying new hardware, and pay only for what you actually use.

Drive reliable and trusted engagement at scale

WhatsApp is the One Platform that brings together Actionable Notifications & Customer Support.

21 Billions

Annual engagements over voice, messaging & video

125 Million

Hours of call duration

115000+

Agents on cloud

4 Billion

Queries resolved by AI bots

How does a cloud contact center work?

60%

Quick onboarding

Free calling encourages customers to reach out without hesitation. Free calling encourages customers to reach out without hesitation.

3x

Seamless integration

Toll-free cloud number replaces expensive on-premise systems. Toll-free cloud number replaces expensive on-premise systems.

50%

Smarter CX

A branded 1800 number improves customer trust and call pickup rates. A branded 1800 number improves customer trust and call pickup rates.

What features does a cloud contact center solution have?

01

Omnichannel Solution

Manage voice, chat, email, SMS and social conversations from one unified workspace so no customer query gets lost.

02

Complex integrations

Connect your CRM, helpdesk and business tools with ready APIs so every call and chat carries full customer context.

03

Automated calls and SMS

Streamline your process and save agent time with automated SMS, pre-recorded calls, and auto-dialers. Streamline your process and save agent time with automated SMS, pre-recorded calls, and auto-dialers.

04

Multi-level IVR

Guide callers through layered menus that route them to the right team in just a few keypresses.

05

Call recording

Record every call automatically and review it anytime for quality checks, training and compliance.

06

Flexible deployment

Go live on the cloud, on-premise or in a hybrid setup, whichever fits your team and security needs.

The Sendgun Advantage

The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button. You can also use it to scale your calls without any worries!

Superior quality

With 14+ years of IVR reliability, our upgraded AI IVR scales call automation for modern business communication.

Best support

AI-powered smart IVR handles routine conversations and reduces human dependency for low-value interactions.

Highly secure

AI agents handle first response and seamlessly hand over conversations to human agents with full context when needed.

Simple to implement

AI IVR detects frustration in real time with sentiment analytics and escalates to human agents for more empathetic response.

Support agent with headset

Benefits of cloud contact center

Effortless scalability

IVR systems can be used to smartly route your calls in a time-based and team-based manner. IVR systems can be used to smartly route your calls in a time-based and team-based manner. IVR systems can be used to smartly route

Lower operational costs

Every customer gets a prime user experience with a clear and concise welcome greeting. Every customer gets a prime user experience with a clear and concise welcome greeting. Every customer gets a prime user experience with a clear

Always-On reliability

Just dial press in a few keys to get directed to your desired channel. Just dial press in a few keys to get directed to your desired channel. Just dial press in a few keys to get directed to your desired channel. Just dial press in

True omnichannel CX

Work in any region without worry with Cloudshope’s IVR Number. Work in any region without worry with CloudshopeIVR Number. Work in any region without worry with Cloudshope’s IVR Number.

24/7 Customer availability

The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button. You can also use it to scale your calls without any worries!

Data-driven operations

Real-time agent-wise reporting and call analytics. The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button.

Recommended by Industry Experts

Sendgun is recognized as a complete, easy to use cloud communications solution

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Reviews & Awards Recognition

10K+ happy customers

4.7/5
4.8/5
4.6/5
4.6/5

Wish to learn more about Toll Free Number Services?

Chat With An Expert

Any business that wants to provide cost-free support or sales access to customers can use toll free numbers. They're ideal for startups, enterprises, customer service teams, and marketing campaigns.

Sign up with Sendgun, choose your preferred toll-free number, complete the business verification and your number is ready to receive calls.

In India, 1800 is the prefix reserved for toll-free services, so callers recognise it instantly and know the call will not be charged to them.

Toll-free numbers start at $4.99 per month. Extensions and add-ons are priced separately, check the pricing section for the full details.

Choose a UK 0800 number from your Sendgun dashboard, submit the required business details and route calls to your agents or IVR.

Yes, you can port your existing number to Sendgun. A one-time porting charge applies.

No. The business pays for the call, so your customers can dial free of charge.

Yes, you can add or remove agents anytime from your dashboard without any extra setup.

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Hear What Others Say About Partnering With Us

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We Cannot Say Enough Good Things About The Team At Dataoxy Tech. They Took Our Vision And Turned It Into A Stunning Website That Perfectly Captures Our Brand And They Kept Us Informed Every Step Of The Way.

Wade Warren
Wade Warren

Sendgun Helped Us Reach Thousands Of Customers On WhatsApp In Days. Campaign Setup Was Simple, Delivery Was Reliable And Support Answered Every Question Quickly.

Sophie Carter
Sophie Carter

We Replaced Three Separate Tools With One Platform. Our Voice And SMS Campaigns Now Run Together, And Reporting Finally Gives Us A Clear Picture.

Rahul Mehta
Rahul Mehta

The AI Agents Handle Most Of Our Repeat Queries Now. Our Support Team Can Focus On Complex Cases While Customers Get Instant Answers.

Anita Sharma
Anita Sharma

Integration With Our CRM Took Less Than A Day. Every Conversation Lands In The Right Place With Full Context, Exactly As Promised.

Daniel Brooks
Daniel Brooks

From Onboarding To Scale, The Sendgun Team Treated Our Goals As Their Own. We Have Seen A Clear Lift In Conversions Since Switching.

Priya Nair
Priya Nair

Beginning a New Era With Sendgun

Experience the end of traditional calling and welcome the new age of unified simplified communication.

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