Call Management Suite

IVR System For Smarter Business Calling

Manage high-volume inbound calls, route customers instantly, and automate call flows with a IVR system for businesses.

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Our Globally 20K+ Clients.

Ways of Implementing IVR for a Business

Single-level IVR

This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow.

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Multi-level IVR

A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.

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Call center team

What Is Sendgun IVR System

Sendgun IVR System Is A Cloud-Based Interactive Voice Response System (IVRs) That Automates High-Volume Inbound Calls And Routes Customers To Human Agents. As A Top IVR Service Provider, Sengun IVR Software Replaces Manual Call Handling With AI-Powered Voice Agents, Intent-Based Routing, And Self-Service IVR Menus To Improve Customer Experience And Operational Efficiency.

Marketing Approach

We use analytics and market insights to create that target the audience create that target the audience

Digital Growth

We design tailored digital strategies that align with your goals the audience create that target the audience


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Call controls

How Do Businesses Use IVR?

IVRs Help Businesses By Creating A Comfortable Interactive Environment For The Users.

Automated Checking For
Order Status

Tracking Orders Is Easier Than Ever With The New IVR Technology. Customers Can Track Their Orders In Two Easy Steps - By Calling The Provided Contact Number And Punching In Their User ID.

Support agent with audience growth card

Improve Efficiency

Automating Your Calls Via An IVR System Not Only Helps In Streamlining Your Processes But Also Provides Your Staff The Freedom To Focus On Other More Important Activities.

Better Customer Experience

Our IVR System Comes With A Smart Feature That Helps In Better Matching Of Customers With Related Domain Experts. This Helps In Providing A Customized User Experience For Each Of Our Customers.

Cash On Delivery Verification

Providing Cash On Delivery Without Order Verification Can Lead To Huge Expenses For The Company. Most Sites Have Switched To A Simple IVR System For Order Verification

For Local Language Interaction

Language Inclusivity Is One Of The Most Selling Features Of An IVR System. Customers From Different Regions Can Get The Same Support Without Worring About Language Barriers.

IVR System For Customer Surveys

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Gather Feedback

IVR Systems Are Excellent Tools For Gathering Feedback. It’s Quick And Interactive And Improves The Customer Experience While Also Saving The Regular Staff From Repetitive Tasks.

Customer feedback

Why Leading Brands Use Sendgun IVR System

2x

More Inbound Calls

Free calling encourages customers to reach out without hesitation. Free calling encourages customers to reach out without hesitation.

80%

Lower Call Handling Costs

Toll-free cloud number replaces expensive on-premise systems. Toll-free cloud number replaces expensive on-premise systems.

50%

Better Customer Response Rates

A branded 1800 number improves customer trust and call pickup rates. A branded 1800 number improves customer trust and call pickup rates.

Why is an IVR number essential for your Business?

Smart call routing

IVR systems can be used to smartly route your calls in a time-based and team-based manner. IVR systems can be used to smartly route your calls in a time-based and team-based manner. IVR systems can be used to smartly route

Sound professional

Every customer gets a prime user experience with a clear and concise welcome greeting. Every customer gets a prime user experience with a clear and concise welcome greeting. Every customer gets a prime user experience with a clear

Route calls with ease

Just dial press in a few keys to get directed to your desired channel. Just dial press in a few keys to get directed to your desired channel. Just dial press in a few keys to get directed to your desired channel. Just dial press in

Support remote working

Work in any region without worry with Cloudshope’s IVR Number. Work in any region without worry with CloudshopeIVR Number. Work in any region without worry with Cloudshope’s IVR Number.

Scale with ease

The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button. You can also use it to scale your calls without any worries!

Reports and analytics

Real-time agent-wise reporting and call analytics. The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button.

Support agent with headset

Sendgun Smart AI IVR

The Cloudshope’s IVR comes with a choice of adding/ removing agents at the click of a button. You can also use it to scale your calls without any worries! click of a button. You can also use it to scale your calls without any worries!

Proven IVR Legacy

With 14+ years of IVR reliability, our upgraded AI IVR scales call automation for modern business communication.

Cost-Effective AI Agents

AI-powered smart IVR handles routine conversations and reduces human dependency for low-value interactions.

Human + AI Support

AI agents handle first response and seamlessly hand over conversations to human agents with full context when needed.

Frustration Escalation

AI IVR detects frustration in real time with sentiment analytics and escalates to human agents for more empathetic response.

What are you able to use IVR Automation for?

Large Scale Employment Drive

Large-scale hiring can be streamlined super easily with the help of IVR systems. These can be used to perform the initial screening of candidates, thus saving the efforts of the recruiting team to only focus on prime applications.

Surveys for Market Research

IVRs can be used to conduct efficient surveys with minimum efforts. You can survey a larger demographic in a short span of time with minimal human labor. A larger data set can then be used to establish better trends in purchase behavior

Customer Feedback

IVR is one of the most efficient techniques for collecting feedback. It gives the consumers the agency of language choices, while also saving the staff from repetitive tasks. You can make your business better by knowing what your customers want.

IVR

How Exotel Smart IVR Software Works?

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Choose & Activate Number

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Handle Calls Live

Take inbound calls in real time with IVR, smart call routing and unlimited agents, so every customer reaches the right person without waiting.

Track, Analyze & Improve

Review call recordings, live analytics and reports to understand what works, and keep improving your customer experience.

Wish to learn more about Toll Free Number Services?

Chat With An Expert

Any business that wants to provide cost-free support or sales access to customers can use toll free numbers. They're ideal for startups, enterprises, customer service teams, and marketing campaigns.

Sign up with Sendgun, choose your preferred toll-free number, complete the business verification and your number is ready to receive calls.

In India, 1800 is the prefix reserved for toll-free services, so callers recognise it instantly and know the call will not be charged to them.

Toll-free numbers start at $4.99 per month. Extensions and add-ons are priced separately, check the pricing section for the full details.

Choose a UK 0800 number from your Sendgun dashboard, submit the required business details and route calls to your agents or IVR.

Yes, you can port your existing number to Sendgun. A one-time porting charge applies.

No. The business pays for the call, so your customers can dial free of charge.

Yes, you can add or remove agents anytime from your dashboard without any extra setup.

Recommended by Industry Experts

Sendgun is recognized as a complete, easy to use cloud communications solution

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Reviews & Awards Recognition

10K+ happy customers

4.7/5
4.8/5
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Hear What Others Say About Partnering With Us

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We Cannot Say Enough Good Things About The Team At Dataoxy Tech. They Took Our Vision And Turned It Into A Stunning Website That Perfectly Captures Our Brand And They Kept Us Informed Every Step Of The Way.

Wade Warren
Wade Warren

Sendgun Helped Us Reach Thousands Of Customers On WhatsApp In Days. Campaign Setup Was Simple, Delivery Was Reliable And Support Answered Every Question Quickly.

Sophie Carter
Sophie Carter

We Replaced Three Separate Tools With One Platform. Our Voice And SMS Campaigns Now Run Together, And Reporting Finally Gives Us A Clear Picture.

Rahul Mehta
Rahul Mehta

The AI Agents Handle Most Of Our Repeat Queries Now. Our Support Team Can Focus On Complex Cases While Customers Get Instant Answers.

Anita Sharma
Anita Sharma

Integration With Our CRM Took Less Than A Day. Every Conversation Lands In The Right Place With Full Context, Exactly As Promised.

Daniel Brooks
Daniel Brooks

From Onboarding To Scale, The Sendgun Team Treated Our Goals As Their Own. We Have Seen A Clear Lift In Conversions Since Switching.

Priya Nair
Priya Nair

Beginning a New Era With Sendgun

Experience the end of traditional calling and welcome the new age of unified simplified communication.

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