Questions, meet clear answers
Find straightforward answers about setup, channels, integrations, delivery and managing your Sendgun account.
Browse answersEverything you need to get moving
Getting started
What can I use Sendgun for?
Sendgun brings business messaging and voice workflows into one place, helping teams run campaigns, notifications, support conversations and verification journeys.
How do I choose the right communication channel?
Start with the customer's intent. Use messaging for concise, convenient updates; voice for urgent or complex conversations; and combine channels when a journey needs both.
Can different teams work from the same platform?
Yes. A shared communication setup can help sales, support and operations coordinate customer context, ownership and follow-up.
Channels & delivery
Which messaging options are available?
The product navigation includes SMS, WhatsApp Business API, RCS and email marketing, alongside voice broadcasting, IVR and cloud contact center capabilities.
Can I connect Sendgun with my existing tools?
Sendgun includes integration options for business tools such as Zoho, Kylas, Freshworks, FreshBooks, Shopify and Google Sheets.
Account & billing
How can I request a product demo?
Use the Try Demo action in the header to start a conversation with the team about your use case and requirements.
Where can I get implementation help?
You can explore the tutorials and how-to guides, or contact the team when your workflow needs tailored guidance.
